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IT Professional with 9+ years of experience in IT Support, IT Administration, Web Development, and Hospitality IT environments. Experienced in providing technical support, troubleshooting hardware and software, networking, system administration, and website development. Strong skills in PHP, WordPress, HTML, CSS, JavaScript, jQuery, MySQL, SQL, Apache, CMS, ERP, MVC, TCP/IP, and DHCP. Experienced in working in the hotel/hospitality sector in Dubai. Seeking an IT Support Engineer, IT Administrator, or Assistant IT Manager position in Saudi Arabia, particularly within hotels, resorts, and hospitality projects. --- CV --- Abdul Naveed Medina, Saudi Arabia â—† 0591740293 â—† [email protected] Professional summary Dedicated and results-driven IT Support Engineer with over 15 years of experience in IT infrastructure, technical support, system administration, networking, and web applications. Experienced in providing first- and second-level IT support, maintaining Windows environments, troubleshooting hardware and software issues, managing networks, and supporting business-critical applications. Strong background in customer service with the ability to work efficiently in hotel, hospitality, and corporate environments. Skills CORE COMPETENCIES Hardware Installation & Maintenance IT Help Desk & Technical Support Printer & Scanner Support Desktop & Laptop Support TeamViewer & Remote Support Windows 10/11 Administration SQL & MySQL Database Windows Server Administration Data Backup & Recovery Active Directory IT Asset Management DNS, DHCP & TCP/IP Network Troubleshooting LAN/WAN & Wi-Fi Support Customer Service & User Training VPN Configuration PHP, HTML, CSS, JavaScript Microsoft 365 & Outlook Website Administration Work history IT Support Engineer, 08/2021 - 04/2026 4 years and 9 months Universal Travel & Tours PVT.LTD Karachi Pakistan - Karachi , Pakistan Delivered technical support for desktop computers, laptops, printers, and network devices. Installed, configured, and maintained Windows operating systems and business applications. Diagnosed and resolved hardware, software, and network connectivity issues. Managed SQL databases, user accounts, and website administration. Performed system backups, software updates, and preventive maintenance. Provided remote technical support using TeamViewer. Trained employees on new software and IT systems. Supported travel reservation systems and business applications. IT Engineer, 05/2017 - 02/2021 3 years and 10 months Artistic Fibric Garment Karachi Pakistan - Karachi , Pakistan Maintained company IT infrastructure and network services. Configured DNS, DHCP, VPN, and wireless networks. Installed and maintained servers, computers, printers, and office devices. Managed data backup and recovery procedures. Delivered technical support to users and resolved system issues efficiently. Web developer, 09/2014 - 03/2017 2 years and 7 months Asleeb technology - Dubai, UAE Developed and maintained PHP/MySQL web applications. Designed responsive websites using HTML5, CSS3, JavaScript, and jQuery. Managed WordPress websites and custom web applications. Performed website testing, troubleshooting, and optimization. PHP developer, 01/2011 - 05/2014 3 years and 5 months PC hotel karachi - Karachi , Pakistan Developed and maintained business software using PHP and MySQL. Supported ERP applications and database systems. Managed web hosting, server maintenance, and application updates. Worked closely with users to deliver reliable software solutions. Education Bachelor of Science (BS) in Information Technology: Software Engineering, 04/2013 Sindh Agriculture University,Tando jam, Pakistan - Tandojam,Sindh, Pakistan TECHNICAL SKILLS Operating Systems: Windows 10/11, Windows Server Networking: TCP/IP, DNS, DHCP, VPN, LAN/WAN Database: SQL, MySQL Programming: PHP, HTML5, CSS3, JavaScript, jQuery Tools: Microsoft Office, TeamViewer LANGUAGES English Urdu Hindi PERSONAL DETAILS Nationality: Pakistani Current Location: Madinah, Saudi Arabia Availability: Immediate Joining CAREER OBJECTIVE To obtain a challenging IT Support Engineer or Hotel IT Officer position where I can utilize my technical expertise, problem-solving skills, and extensive experience to support business operations while delivering excellent customer service and maintaining reliable IT systems.