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MUHAMMAD BASHARAT Customer Relation Officer Work Experience Zong Insurance campaign Mar 2024 - Aug 2024 About Me Sybrid PVT LTD Through my role in executing sales campaigns for Zong Highly skilled Customer Relations Insurance I successfully achieved targets and developed strong communication skills learning to tailor my approach to Officer with over a year of experience meet diverse customer needs This experience has been providing top notch service resolving instrumental in refining my ability to engage customers intricate issues and cultivating long address their concerns, and drive sales growth lasting client relationships KP Tourism Project Aug 2024 - Present Sybrid PVT LTD Contact Currently I am part of the KPCTA Tourism project a dynamic campaign within my organization where I play a pivotal role in guiding customers on optimal routes providing timely weather 0336-9249551 / 0348-1924570 updates and offering comprehensive support to ensure a seamless tourist experience [email protected] E Retail Point POS APP Aug 2024 - Present Street Khattak P O Box Tarnab Farm Sybrid PVT LTD Tehsil Chamkani District Peshawar, In my current role on the E Retail Point POS APP campaign I Pakistan, Postal Code : 24330 deliver comprehensive support to customers, including software updates maintenance and issue resolution. Utilizing remote access tools like AnyDesk I efficiently troubleshoot and resolve technical issues minimizing downtime and enhancing customer Skills satisfaction Education Customer Service & Conflict Resolution CRM Reporting Aptech Institute of Peshawar 2019 - 2020 Strong Multitasking Abilities BTE Board Peshawar Diploma of Information Technology (DIT) Time Management & Organization AIOU University 2021 - 2024 Professional Designer (Canva) Associate Degree in Arts (BA) Volunteer Work Experience Language 1.Handicap International (HI) 2.Sarhad Rural Support Programme (SRSP) English 3.International Rescue Committee (IRC) Urdu 4.United Nations Association of Pakistan (UNAP) Pashto 5.Pakistan Community Support Project (PCSP)